Parties & Events FAQs

Things to Know Before You Book

Answer: Currently, Kids, Teens, and Social Events packages (select times & dates only) with 5-20 guests can be booked using our convenient online interface. If you want to build an event with custom options, simply fill out the form on the page you are directed to and click “Submit” so we can provide you with a little extra TLC. Your request will be sent directly to our rock-star team of party planners who will contact you as soon as possible to help you plan and book your event.

Answer: The birthday child counts towards the total headcount of your party.

Answer: The event fee covers administrative costs for your event and takes care of overhead associated with producing your (*amazing*) party. The event fee is not gratuity and will not be distributed to personnel that provide service at the event. No gratuity to personnel is required or expected.

Answer: Bar packages are not unlimited, but are instead continuous services. And to keep everyone safe, we reserve the right to limit or “cut off” any guest who is over-indulging.

Answer: Simply send us an email at [email protected] and we'll get back to you as soon as possible. You can also call us at 866-211-3369, Monday through Friday from 9:30am-8pm EST.

Things to Know Before You Go

Answer: A maximum of 6 people may be assigned to a single lane. So, for example, if you have between 7-12 people in your party, you will receive 2 lanes for your event. If you’d like more lanes, simply send us an email at [email protected]. You can also call us at 866-211-3369, Monday through Friday from 9:30am-8pm EST.

Answer: Then bumpers you shall have! Bumpers are available and can be requested at any time—even when you show up on the day of your event. If you haven't completed your reservation already, just indicate your request for bumpers in the "additional information" box of the Guest Info section.

Answer: We love cosmic bowling, too—it's lots of fun (especially for parties). The availability of cosmic bowling varies by center, so contact us at [email protected] and we'll follow up with the staff at your preferred center to see if it's possible to make your cosmic bowling dream come true.

Answer: Party rooms and laser tag sessions will also be hosted in a shared space with other guests unless these venue features are booked privately. Our food is served laneside so that you can keep the party going! Though it varies by center, food for your party will either be served plated or served buffet-style set up behind the lanes.

Answer: That would be a lane server—one of our skilled staff members who attends to our guests and is available to all parties. If you'd like extra attention, you can also purchase your very own dedicated/private event host and/or lane server to cater exclusively to your needs. Interested in a dedicated event host and/or lane server? Contact us at [email protected] for pricing and availability.

Answer: Our lane servers are shared resources, so it usually depends on the center's staff availability at the time. If you'd like the extra attention though, you can always purchase your very own dedicated/private event host and/or lane server to cater exclusively to your needs. (It gives your party that extra something special.) Just contact us at [email protected] for pricing and availability.

Answer: When you arrive for your event, please check in at the front desk and provide us with your party name. We'll then connect you to the appropriate point-person who will help get the ball rolling and set up your party with the utmost care and precision.

Answer: As long as availability permits, you can always buy additional lane time the day of your event. Just ask your lane server and he or she will connect you with our on-site sales staff—they'll be more than happy to assist you!

Answer: Due to the high volume of guests in our centers, especially on the weekends, we cannot guarantee any space will be available prior to the contracted time.

Answer: While we’d love to be flexible, we are unable to extend the duration of your party if you or your guests arrive late.

Answer: Of course! If you'd like to have additional food items served during your party, simply ask your lane server and he or she will be happy to tell you about all the additional menu options available for purchase during your event.

Answer: We'd love to accommodate, but, unfortunately, no outside food or beverage is allowed into the center except for birthday cakes. Your safety is our number one priority, and in order to ensure a safe environment for all of our guests—especially as it pertains to the preparation, service, and delivery of food and beverage items—we assume the liability as the sole provider of all food and beverage within our centers. With so many of our guests experiencing food allergies, this policy has become a necessity, and we hope you understand.

Answer: Almost all of our centers have free parking, but, to be sure, you may want to send us an email or give us a call prior to your arrival—just to confirm.