Things to Know Before You Book Your Event.
The health and safety of our guests and staff is incredibly important to us and we’re taking prevention tactics very seriously. For the immediate future, pre-ordered catering items will be delivered directly to your reserved lane and all additional food and beverages can be ordered through the snack bar or main bar. You can read more details about the steps we’re taking to prevent the spread of COVID-19 here, but be assured that we are also adhering to individual state mandates:
- Georgia: Groups will be limited to 10 per group. Any events with guest counts above 10 will be separated into a different section.
Kids, Teens, Social and Corporate Events (select times & dates only) with 1-25 guests can be booked using our convenient online interface. If you want to build an event with 25+ guests or want to learn more about our custom options, simply select your location and fill out the form so we can provide you with a little extra TLC. Your request will be sent directly to our rock-star team of party planners who will contact you as soon as possible to help you plan and book your event.
We get it: sometimes plans change. If you need to reduce your headcount, you may then use the remaining balance as a credit towards the purchase of other items for your event (such as additional games or food & beverage.) Learn more about our Terms & Conditions here.
While we do allow you to add guests to your headcount until the day of your party, we cannot always guarantee accommodations to group size. It’s important to provide an accurate headcount at the time of booking so we can ensure we are holding enough space for your group.
Due to capacity restrictions at some of our centers, additional guests not listed on your headcount may not be permitted to stay.
The birthday child counts towards the total headcount of your party.
The event fee covers administrative costs for your event and takes care of overhead associated with producing your (*amazing*) party. The event fee is not gratuity and will not be distributed to personnel that provide service at the event. No gratuity to personnel is required or expected.
Bar packages are not unlimited, but are instead continuous services. And to keep everyone safe, we reserve the right to limit or “cut off” any guest who is over-indulging.
Things to Know Before You Party!
[email protected]. You can also call us at 866-211-3369, Monday through Friday from 9:30am-8pm EST.A maximum of 6 people may be assigned to a single lane. So, for example, if you have between 7-12 people in your party, you will receive 2 lanes for your event. If you’d like more lanes, simply send us an email at
Then bumpers you shall have! Bumpers are available and can be requested at any time—even when you show up on the day of your event. If you haven't completed your reservation already, just indicate your request for bumpers in the "additional information" box of the Guest Info section.
We love cosmic bowling, too—it's lots of fun (especially for parties). The availability of cosmic bowling varies by center, so contact us at [email protected] and we'll follow up with the staff at your preferred center to see if it's possible to make your cosmic bowling dream come true.
Bowling lanes are private for your group. Party space and laser tag sessions will be hosted in a shared space with other guests unless these venue features are booked privately. Our food is served laneside during your party so you can maximize your bowling time! Though it varies by center, food for your party will either be served plated or served buffet-style set up behind the lanes.
That would be a lane server—one of our skilled staff members who attends to our guests and is available to all parties. If you'd like extra attention, you can also purchase your very own dedicated/private event host and/or lane server to cater exclusively to your needs. Interested in a dedicated event host and/or lane server? Contact us at booki[email protected] for pricing and availability.
Our lane servers are shared resources, so it usually depends on the center's staff availability at the time. If you'd like the extra attention though, you can always purchase your very own dedicated/private event host and/or lane server to cater exclusively to your needs. (It gives your party that extra something special.) Just contact us at [email protected] for pricing and availability.
When you arrive for your event, please check in at the front desk and provide us with your party name. We'll then connect you to the appropriate point-person who will help get the ball rolling and set up your party with the utmost care and precision.
As long as availability permits, you can always buy additional lane time the day of your event. Just ask your lane server and he or she will connect you with our on-site sales staff—they'll be more than happy to assist you!
Due to the high volume of guests in our centers, especially on the weekends, we cannot guarantee any space will be available prior to the contracted time.
While we’d love to be flexible, we are unable to extend the duration of your party if you or your guests arrive late.
Of course! If you'd like to have additional food items served during your party, simply ask your lane server and he or she will be happy to tell you about all the additional menu options available for purchase during your event.
We'd love to accommodate, but, unfortunately, no outside food or beverage is allowed into the center except for birthday cakes. Your safety is our number one priority, and in order to ensure a safe environment for all of our guests—especially as it pertains to the preparation, service, and delivery of food and beverage items—we assume the liability as the sole provider of all food and beverage within our centers. With so many of our guests experiencing food allergies, this policy has become a necessity, and we hope you understand.
Almost all of our centers have free parking, but, to be sure, you may want to send us an email or give us a call prior to your arrival—just to confirm.